How to let customers book appointments through chat

Half of service-business bookings are requested outside office hours. An assistant that books through chat means the 9pm "can someone come Saturday?" turns into a confirmed slot instead of a competitor's phone call the next morning.

Set up your services and hours

In your dashboard's Booking section, define what can be booked and when you work:

1. Services — name and duration for each bookable thing: "Diagnostic visit, 45 min", "Maintenance tune-up, 60 min".
2. Business hours — per-day windows; the assistant only offers slots inside them.
3. Overrides — holidays and one-off closures, so December 25th never gets booked.

Short on time? Create your free assistant and it does the setup below for you — no card needed.

What the visitor experiences

The assistant recognises booking intent in plain language, offers real slots, and confirms in the conversation:

Bookings land in your dashboard's Bookings view, and automatic reminders cut the no-show rate.