Guides
Everything you can do with your AI assistant
Thorough, screenshot-by-screenshot guides — from putting the widget on your site to capturing leads and taking bookings through chat.
Install & embed
Get the widget live on any site.How to add a chat widget to WordPress
Two ways to put an AI chat widget on any WordPress site — a plugin that builds the assistant for you, or a one-line embed. Screenshots for every step.
Widget not showing up? A troubleshooting checklist
The chat widget installed fine but nothing appears on your site. Work through these checks in order — one of them is almost always it.
Installing the Webaaty WordPress plugin, step by step
The full walkthrough of the Webaaty plugin — install, scan, preview, go live, and what every screen does once you're connected.
How to add an AI chatbot to your website (any platform)
One script tag puts an AI assistant on any website — WordPress, Shopify, Webflow, custom code. Here's the universal method plus platform notes.
Where to find your Chatbot ID
Your Chatbot ID tells the widget which assistant to load. Here's where it lives and the two places you'll ever need it.
Training your assistant
Teach it your business.Training your assistant by scanning your website
The scan is how your assistant learns your business — what it reads, what it skips, and how to get a better result from it.
How to train your chatbot on your business
The scan gets you 80% there. Q&A pairs, documents and text blocks cover the rest — everything your website doesn't say out loud.
Why is my chatbot giving wrong answers?
Wrong answers always have a traceable cause — stale scans, missing knowledge, or conflicting sources. Here's how to find and fix each one.
Lead generation
Turn conversations into contacts.How to capture leads from website chat
Visitors who chat are your warmest traffic. Here's how an AI assistant turns those conversations into names and email addresses — automatically.
Setting up lead capture in Chaaty
The five-minute setup — the toggle, the lead question, what to collect, and how to write the ask so visitors say yes.
Sending chat leads to your CRM with webhooks
Every lead your assistant captures can land in your CRM automatically — signed webhooks on lead, booking and transcript events.
Connecting Chaaty to Zapier
Push chat leads into 6,000+ apps with a catch-hook Zap — no code, ten minutes, works with any CRM Zapier supports.
Bookings & appointments
Let customers book through chat.How to let customers book appointments through chat
Define your services and hours once, and the assistant books real appointments in conversation — including nights and weekends.
Setting up booking in Chaaty, start to finish
The complete booking configuration — services, hours, holiday overrides, reminders, and how to manage what gets booked.
Contact channels
WhatsApp, Messenger, Telegram and more.How to add a WhatsApp button to your website
Put a WhatsApp button next to your AI assistant so visitors choose the channel they already use — one setting, no code.
Setting up contact channels in Chaaty
WhatsApp, Messenger, Telegram and phone — how to switch each on, what visitors see, and how channels and the AI assistant share the work.
Appearance & behaviour
Make it look and act right.Customising your chat widget's look
Position, size, colour and the launcher message — how each appearance setting works and what actually affects engagement.
Greeting cards and launcher messages that get clicks
The teaser next to your closed widget is your chat's headline. What to write, when it should appear, and the quick-reply buttons that start conversations.
Display triggers: time delay, scroll depth, exit intent
When the widget appears matters as much as what it says. How each trigger works and which one fits which kind of page.
Showing the widget only on certain pages
Hide the assistant on checkout, show it where questions happen, and target by device or country — the rules and how they combine.
Removing Chaaty branding from your widget
On paid plans the "Powered by Chaaty" line disappears and the widget becomes fully yours — here's where the switch is and what it changes.
Account & plans
Usage, billing and your team.Understanding your plan and usage limits
What messages and views actually count, where to watch your usage, what happens at the limit, and when upgrading genuinely pays for itself.
Reading conversations and transcripts
Every chat is recorded with its outcome — lead, booking, or question. Reading them weekly is the highest-leverage ten minutes in this product.
Industry playbooks
Real setups for real trades.AI chat assistant for HVAC companies
HVAC demand is emergencies plus seasonality — an assistant that books same-day slots at 9pm is the highest-ROI hire you'll make this year.
AI chat assistant for plumbers
Plumbing chats are triage — is it an emergency, what does it roughly cost, can you come today. An assistant that triages well fills your schedule.