Appearance & behaviour
Make it look and act right.
Customising your chat widget's look
Position, size, colour and the launcher message — how each appearance setting works and what actually affects engagement.
2 min readUpdated 2026-09-02
Greeting cards and launcher messages that get clicks
The teaser next to your closed widget is your chat's headline. What to write, when it should appear, and the quick-reply buttons that start conversations.
2 min readUpdated 2026-09-03
Display triggers: time delay, scroll depth, exit intent
When the widget appears matters as much as what it says. How each trigger works and which one fits which kind of page.
2 min readUpdated 2026-09-03
Showing the widget only on certain pages
Hide the assistant on checkout, show it where questions happen, and target by device or country — the rules and how they combine.
2 min readUpdated 2026-09-03
Removing Chaaty branding from your widget
On paid plans the "Powered by Chaaty" line disappears and the widget becomes fully yours — here's where the switch is and what it changes.
2 min readUpdated 2026-09-03